Eligibility for Returns
✔ Returns are accepted only for damaged, defective, or incorrect products received by the customer.
✔ Return requests must be raised within 48 hours of product delivery.
✔ Customers may be required to provide photographs or videos as proof of damage or incorrect delivery.
Non-Returnable Items
✔ Products opened, used, or tampered with after delivery are not eligible for return.
✔ Returns are not accepted for personal preference or change of mind.
Refund & Replacement Process
✔ Once the issue is verified, HERBANTA may offer a replacement or refund, depending on the situation.
✔ Approved refunds will be processed through the original payment method.
✔ Refund processing timelines may vary depending on the payment provider or bank.
Cancellation Policy
✔ Orders can only be cancelled before dispatch.
✔ Once shipped, orders cannot be cancelled.
For any return or refund assistance, please contact our support team.